About Octavia Support

Who we are 

Octavia is a not-for-profit organisation that grew out of the pioneering work of the Victorian philanthropist and social reformer Octavia Hill. We have been providing homes and support services in inner London for almost 150 years.

We provide a wide range of care and support services that help older and vulnerable adults living in west and central London to stay as active and independent as possible.

Our approach to care and support

Our care and support services are flexible – we work with each person to create a personalised support package that meets their exact needs. Our aim is to help each individual to live as independently as possible and to meet their personal goals. The support we can offer covers everything from hands-on help with everyday tasks to getting more involved in community.

We provide housing along with different levels of care and support through our extra care housing, sheltered housing and supported housing schemes. We also offer support to tenants living in our general needs housing through our floating support service, and to tenants and others living in the local area through our outreach service and our day care and activity centres.

Keeping our standards high

Our team members provide a high quality service that is reliable, responsive and respectful. We invest in ongoing learning and development for staff, to maintain their specialist care skills and show how much we value their work. Many of our staff have worked with us for a long time.

To help provide peace of mind about safety, we police check every member of our team. Our senior management team is always on hand to support members of staff in their day-to-day work.

Improving services through feedback

We continually look for opportunities to involve the people who use our services in improving them. There are lots of ways for you to get involved, including through attending meetings at our centres or by completing questionnaires. Most importantly, our team members will listen to your feedback and opinions whenever they’re with you. We are always keen to know what our customers think and act appropriately on all comments, compliments and complaints that we receive.